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Terms & Conditions

The following Terms and Conditions govern all transactions between Sweeteyes.co.nz and its customers using this website:

By using this website you are agreeing to comply with and be bound by the following terms and conditions of use.

Terms and Conditions of Purchase

  • All customers who order replacement contact lenses must have a valid prescription.
  • Your order must be for the same contact lenses that have been prescribed and fitted by your eyecare professional. Sweeteyes.co.nz does not accept responsibility for customers' lack of suitability to wear contact lenses.
  • You agree to wear and replace the contact lenses according to the schedule recommended by your eyecare professional.
  • The contact lenses you are ordering are for your own personal use.
  • We take no responsibility for supplying the wrong contact lenses due to you providing us with incorrect details.
  • Customers who place an order with Sweeteyes.co.nz give permission to Sweeteyes.co.nz to contact their eyecare professional to verify their contact lens details, request a copy of their prescription and if required the customer will give an authority to their eyecare professional to supply such information to Sweeteyes.co.nz.
  • Sweeteyes.co.nz reserve the right not to supply contact lenses if it feels the selected lenses are not in accordance with the specifications provided by your eyecare professional, the prescription has expired and is no longer valid or if the contact lenses are not able to be supplied by Sweeteyes.co.nz.
  • By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form.
  • By completing the online order form you agree and accept that you are the person responsible for the credit card and accept responsibility for all charges made on our website by your card.
  • All prices are in New Zealand dollars and inclusive of GST.


  • Sweeteyes.co.nz will provide a full refund on any product that is returned to us within 10 working days providing it is unopened and in its original condition.

Defective Lenses

  • If you have any problems with products purchased from us at any time please advise us immediately. If any products are determined to be defective by the manufacturer we will replace them. Any claim against Sweeteyes.co.nz is limited to the value of the product supplied.


  • If your prescription changes, we will exchange unexpired, unopened boxes of contact lenses returned in their original condition.


  • Average delivery times are 3-5 working days where customers have supplied their full, correct prescription and delivery information. Sweeteyes.co.nz endeavors to meet these delivery schedules, but will not be held responsible for any delays due to incomplete prescription or delivery information, courier deliveries, or product shortages.
  • For certain types of contact lenses and prescriptions there can be delays from time to time. If there is an expected delay you will be advised accordingly.
  • You will receive a confirmation email when your products have been dispatched. If the products are not received within 5 working days of the dispatched confirmation email it is your responsibility to contact us so the goods may be traced. If you fail to advise us within the 5 working days that the products have not arrived, compensation will not be available for lost goods.

Website Terms and Conditions

  • All information on this website related to vision care and eyecare is general information to assist consumer understanding of ordering contact lenses and solutions online and may change without notice. There is no information on the Sweeteyes.co.nz website that should be or can be used as a substitute for professional advice from your eyecare professional. Access and use of this website is completely voluntary and is at the sole risk of the user.
  • Use of any information, materials or products from this website is entirely at your own risk, for which Sweeteyes.co.nz, its directors and employees shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Your eye health is our priority, we always advise you to seek the advice of an eyecare professional with any questions about your visual requirements, contact lens fitting, suitable contact lenses, wearing schedules, eyecare and any medical condition. If you believe you have a vision problem or condition, contact a qualified eyecare professional such as an Optometrist or Ophthalmologist immediately.
  • Your use of this website and any dispute arising out of such use of this website is subject to New Zealand laws.
  • All rights reserved. No part of this website may be reproduced in any form without prior permission from Sweeteyes.co.nz in writing.

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